While You’re Here

Thank you for choosing Silver Cross Hospital, where your health, safety, and comfort are our top priorities! Our entire team is dedicated to giving you the attention, support, and resources you need to feel comfortable, confident and well-cared for during your stay. In fact, we pledge to provide you with an unrivaled healthcare experience throughout your stay; it’s what we call the Silver Cross Experience. If there’s anything we can do to improve your stay, please let your care team know.

Your Advocate at Silver Cross

Your Patient Experience Coordinator:

  • Makes sure patients and families know all the facts about their condition and care.
  • Provides patients and families emotional support.
  • Helps with delays in getting tests, treatment, or information.
  • Handles concerns and complaints.
  • Creates special moments for patients and family members.
For more information, call ext. 7457.

Patient Experience Coordinator

If you would like to share your experience or have concerns, please contact our Patient Experience Coordinator at 815-300-7457.

Physicians on Silver Cross Hospital’s Medical Staff have expertise in their areas of practice to meet the needs of patients seeking their care. These physicians are independent practitioners on the Medical Staff and are not the agents or employees of Silver Cross Hospital. They treat patients based upon their independent medical judgment and they bill patients separately for their services.