Silver Cross Breast Health Nurse Navigator Helps Patients Sort Through Testing…and Feelings

Your doctor has just left the exam room after telling you your mammogram results showed something concerning. 

He tells you a biopsy is necessary and depending on the results, there are different ways to proceed. 

Chances are, your mind went blank when you heard “biopsy.” And when the doctor left the room, you’re alone with your mind going in myriad directions.   

But, you’re not alone if you’re in the Center for Women’s Health and Breast Center at Silver Cross Hospital in New Lenox. Byanca Ortega, RN, won’t let that happen. 

For nearly a year, Ortega has helped women through one of the most stressful times in their lives. 

“Most of the time, they are very, very nervous,” said Ortega, the Breast Health Nurse Navigator at Silver Cross. “I try to be very calm as I explain what’s coming next and help them schedule follow-up procedures. 

“It also helps to listen, to hear what else is going on in their lives and how all this is affecting them. They just need someone to talk to.” 

Ortega came to Silver Cross last November after hearing about the new job offering from a colleague there. She had worked as a care coordinator at a breast center for five years and was studying to become a nurse. 

Her experience working as a care coordinator, combined with what she was learning about patient care as a nursing student, dovetailed nicely with the job at Silver Cross. 

Since joining Silver Cross, Ortega has helped hundreds of patients navigate high-risk or cancer diagnoses and treatment procedures, all while making sure patients know they are in good hands. 

“I’ll be with them in the procedure room when they are having their biopsies, and afterward when they receive their results, letting them know the next steps all the way. It helps for them to see I’m with them through the procedures.” 

Ortega said she has worked with breast cancer patients as young as 28 and as old as the late-80s. But most are in the 50-60s range. 

And for her, every patient’s case is personal. 

“When I come in to the exam room, I try to think of what I would be feeling if this were me or a family member. I try to provide some clarity, and help them be more comfortable about what’s happening to them. 

“It’s important to take it one step at a time.” 

For more information about the Center for Women’s Health at Silver Cross Hospital, visit silvercross.org/care-treatment/breast/, or call 815-300-6350.